Order Accuracy

Communication Service Providers (CSPs) devote significant time and resource to detecting and addressing errors that are, in part, caused by the order management process, including human error, incorrect product or promotion coding, or process deficiencies. By addressing errors at inception that would otherwise flow into the order-to-cash process, CSPs can reduce services costs and ensure a positive customer experience from the outset of the Order-Cash customer lifecycle.

The Lavastorm Analytics Platform delivers a dynamic order accuracy solution that enables CSPs to benefit from cost reductions and performance improvements across the order management process:

• Address subscriber fraud and apply appropriate credit treatments from the outset
• Detect order errors to reduce financial risk and improve the customer experience
• Target analytics to improve operational performance

Even for very large global operations our order accuracy solution has the scalability and flexibility to audit every order received, with over 45 individual controls, including:

• Charge quantity errors
• Discounting errors
• Dispatch-billing mismatches
• Directory errors
• Incomplete order data
• Missing disconnects
• Missing installations
• Orphaned equipment
• Overdue activity

The Order Accuracy solution provides business leaders with trusted and meaningful data by which to understand the volume, source and root cause of errors; enable internal benchmarking to identify best and worst practices; focus finite training resources; and support a fact-based performance management regime.