From customer acquisition to in-life management, the delivery and maintenance of services is complex, costly and spans multiple functions and systems within a Communication Service Provider’s (CSP’s) operations, making Service Management a highly attractive – and elusive – target for optimization.
The low-cost, low-risk, extensible analytics in the Lavastorm Analytics Platform offers a range of service management capabilities that allow CSPs to quickly address the fundamental business needs of managing complexity, optimizing process, and pleasing customers using core strategies:
The Lavastorm Analytics Platform delivers a visual, discovery-based analytics environment that enables business users to quickly identify defects that degrade performance, cost-drivers that destroy margins, and delivery issues that frustrate customers and excite churn risk, providing dynamic capabilities in key areas:
- Time-to-Revenue Management to identify and address the issues that artificially degrade order-to-activation time frames and overall time-to-revenue
- Service Level Agreement Management that enables CSPs to extend and enforce SLAs at a detailed level
- Trouble Management improvements and cost reductions – an area where customers are acutely sensitive to responsiveness
- Field Service Optimization to improve installation and trouble management processes that include dispatching, work management, and field-level operations
| Advantages | Benefits |
|---|
| Adaptive, iterative, and repeatable analytic methodology delivers rapid and persistent value that offers overwhelming return on investment in as little as 3 months | Low cost solutions with rapid ROI |
| Business-logic driven analytics design ensures rapid discovery and transparency of performance issues | Faster results and reduced risk |
| Interactive visual design environment ensures rapid set-up and fast results – design can be up to 90% faster than with traditional tools and methods | Speed to execute |
| Lavastorm adaptive analytics methodology ensures traceability and repeatability of complex analytics; InFlow visualization provides instantaneous feedback to checkpoint assumptions | Rapid problem discovery |
| Atomic-level visibility of the data and associated business logic ensures results are trusted and meaningful; decision-making becomes informed | Accuracy |
| Manages any volume and complexity of conditional logic; ad-hoc and one-off audits and checks can be easily configured as persistent controls; scales up to billions of transactions per day | Scalability |
| Source-agnostic data acquisition capabilities enable analytics independent of the data architecture | Low cost flexibility |
