Communication Service Providers (CSPs) are faced with the challenge of how to evolve the experience of high value business customers to new levels of interactivity by providing a single view of services. Business customers especially have different and more complex needs than consumer segments and so the e-enablement of the customer experience is important both as a differentiator and also a means to drive down costs, while improving efficiency.
Businesses of all sizes, from global enterprises to SMBs and sole traders, are looking for ways to efficiently manage the growing complexity of their communications services. They want to have timely access to a unified view of spend across their organization, presented in a convenient and easy to understand manner that eliminates the need for paper bills.
The Multi-Service e-Billing and Analytics solution offers business customers a rich, online bill presentment interface that provides access to their consolidated accounts and electronic billing information; powerful analytics and reporting capabilities enable organizations to take control of their communications services.
For CSPs, Multi-Service e-Billing and Analytics enhances the loyalty of valued customers, reduces operational and support costs, and empowers business customers to make informed decisions.
| Advantages |
Benefits |
| Provide convenient online access to invoices, giving customers immediate access to their bills and eliminating the cost of paper bill production |
Reduce costs and enhance customer experience |
| Provide customers with a unified view of all services by consolidating account and billing information from multiple back office systems without the need to restructure existing infrastructure |
Capitalize on assets, reduce risk and simplify delivery of convergent services |
| Enhance billing transparency to empower customers to analyze and manage their communications services, and reduce the number of billing enquiries |
Increase customer satisfaction and reduce support costs |