Dealer networks form an integral part of the growth strategy for Communication Service Providers (CSPs), through customer acquisition to expand market share, increased ARPU, and improved penetration across a service provider’s portfolio.
Dealer commission costs can represent upwards of 15% of the provider’s cost of revenue that, without effective and accurate management, can have a profound impact on a CSP’s bottom line. Other factors that can drive cost and complexity include:
- The pace of new product and rate plan introduction
- Continuous customer discount and incentive programs
- Continuous changes to commission rules
- Monthly dealer incentives program
- Layered commission structure based on dealer hierarchies
- Difficult to manage termination fees and follow-on commission claw-backs
- Trailing usage commissions
- Customer contact via multiple channels
- Heightened level of fraud as businesses and individuals are under increased financial pressure
Dealer Commission Management enables CSPs to maximize the cash value of dealers by providing a rigorous assurance layer – independent and transparent rating and calculation – that addresses the combined risk of a complex process and any fragility within the commission system, and also enables the CSP to rapidly detect dealer fraud.
The solution is quick to implement, visual-based for ease of use, and leverages the Lavastorm adaptive analytics methodology to ensure that analytic processes are configured and run for maximum business value.
| Advantages |
Benefits |
| Ability to provide near real-time usage-based BI insights can help trigger programs to maximize CSP and dealer revenues |
Maximize dealer profitability |
| Detects dealer commission fraud, including acquisition risk, such as subsidy abuse, commission risk, such as altering SPIF credits and operations risk, such as claiming multiple equipment failures |
Prevent dealer fraud |
| Ability to detect discrepancies as part of a root cause analysis, minimizing dealer errors that flow downstream to billing and customer care |
Reduce errors and the cost of dealer management |
Increase dealer value and prevent fraud through dealer commission management