Bill Analysis can improve accuracy & reduce revenue loss
For Communication Service Providers (CSPs) operating in a competitive market with shrinking margins, billing inaccuracy introduces a triple-hit to the bottom line: revenue loss, the cost of re-billing and poor customer experience.
There are low cost, adaptive approaches to bill analysis that significantly improve the ability of CSPs to reduce risk and unlock trapped value.
Verification: provides predictive verification analytics on bills that are at a higher risk of error:
- Bills that have changed due to plan or service changes
- First-time bills from a new billing system
- New customer start-up
Our Billing Accuracy solution enables 100% visibility and bill analysis at lower cost and with greater accuracy than traditional techniques. Service providers are able to verify rating and billing accuracy for all high-risk bills before they are sent, removing the cost and customer satisfaction issues of post-bill corrections.
Controls: billing accuracy controls enable service providers to persistently audit bills to identify and reduce discrepancies. Automated controls are deployed across target areas of the order-to-cash process to detect individual errors that create material risk to the business. Service providers can selectively deploy auto-correction functionality or have discrepancies delivered to a workflow-enabled case management environment to resolve errors within the billing cycle, reduce revenue loss, and preclude re-billing costs.
| Advantages |
Benefits |
| Billing accuracy controls provide persistent audit and auto-correction functionality |
Reduce cost of re-billing |
| Bill analysis reduces the incidence of errors and provides a ‘right first time’ experience |
Improve customer experience |
| Verification analytics and billing accuracy controls reduce the incidence of billing errors, preventing revenue loss |
Maximize revenues |
Improve billing accuracy through bill analysis, verification and automated controls