Services

For Communication Service Providers (CSPs), the critical window of opportunity from the point at which a challenge is identified to the point where a solution is in place is typically less than six months.

Beyond this point the cost/benefit ratio can begin to create uncertainty in solution ROI. Therefore a key challenge is to get systems deployed, configured and live quickly, with minimal disruption to the business.

To ensure business value for its client base, MDS Lavastorm Analytics offers:

Lavastorm business performance analytics suite has been designed from the outset to minimize the burden of integration
A tried and tested Lavastorm implementation methodology that delivers clarity of process, accountability, and optimal time to value
Professional services that can provide heavy-lifting for the immediate deliverables, knowledge transfer to enable self-sufficiency within the client organization, and ongoing assistance with solution operation and optimization.

Support Services
MDS Lavastorm Analytics support services deliver a world-class, global support capability to ensure deliver of persistent value. We provide an organized customer management process that is highly focused on your interests and governs a technical response team able to manage the hardest of challenges.
- Rapid response – rapidly addresses system issues to ensure persistent value
- Governance – provides a simple, productive governance structure, ensuring that support processes add value to the business
- Collaboration – enables you to collaborate with our technical teams if acute local issues in your systems need to be addressed
Implementation Methodology & Services
Implementation services provide the program execution to convert possibility into reality and execute the solutions design while troubleshooting local, tactical issues that only arise during actual implementation efforts. We deploy a mix of skills, including data experts, solutions experts, and systems experts to ensure you have the expertise you need.
- Financial value – converts possibility to reality to ensure financial benefit are realized as planned. Tied to training and more formal knowledge transfer efforts, it provides natural knowledge transfer so that your teams are more capable of managing the system and delivering results
- Project Management – provides project management to ensure cohesion among teams and delivery to schedule and budget, risk and issue mitigation, and effective creation of an operating solution for the CSP
- Post-Cutover – provides the expertise to troubleshoot issues that arise to both implement the system and strengthen post cut-over operations.
Solution Design
Solution design provides deep expertise and guidance on how to configure and phase analytics and controls in the shortest time frame, to achieve the greatest possible value.
- Agility – leverage business analytics design expertise that can address the complexity of data and system realities to ensure flexible and persistent analytics and controls
- Risk Mitigation – identify and proactively mitigate common implementation risks around a proposed solution
- Financial value – solution design is quickly transferable into efficient implementation execution, driving rapid value
Coaching & Training
MDS Lavastorm Analytics coaching and training services provide a program of knowledge transfer and hands-on capabilities to enable your team to take full advantage of the technology. This category includes efforts to help you implement the analytic, help you adapt analytics as things change or as the need arises to extend the analytic into new areas, and to keep you up to date with our analytic innovations so you are best able to lead and execute the analytic process. As part of these offerings, we provide both public and private forums for your company to engage in a social environment, ask questions, share practices, and network with other analysts. Learn more about our products and solutions by joining our forum.
- Self-sufficiency – enables analytic self-sufficiency so you have the tools to maximize results, keep the analytic close to operational reality and rapidly adapt to changing needs
- Competency-building – increases analytic competency to help problem-solve and innovate for the hardest challenges
- Address new challenges – provides coaching so your teams can address new and challenging issues
- Leverage best practices – learn from our experience gained through working with many global organizations
Proof Point Engagements
Proof point engagements, such as proof of concept (POC), offer a rapid, focused effort that provides a quick understanding of technical feasibility and, in many cases, indicative results. Technical feasibility delivers multiple values, enabling CSPs to discover the actual process realities, providing the ability to acquire and correlate data, capture and apply rules that mimic the actual process, and execute analytics that can deliver results. Indicative results, which uncover risks and produce provable analytic results, can be used to prioritize efforts, form the business case, and organize progression.
- Speed – envision and execute a POC in as little as one month that delivers real business agility
- Control – test different governance models to work with data owners and business subject matter experts to improve analytic readiness
- Financial value – discover hidden risks that can help to prioritize investments and deliver the most significant gain

Customer Experience Management and Intelligent BSS Solutions

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Services Offerings

For Communication Service Providers (CSPs), the critical window of opportunity from the point at which a challenge is identified to the point where a solution is in place is typically less than six months.

Support Services

Implementation Methodology & Services

Solution Design

Coaching & Training

Proof Point Engagements