To win and retain business customers in a highly competitive environment Communications Service Providers (CSPs) need to differentiate, provide increasing levels of value and deliver an exceptional customer experience.
Lavastorm BillAnalyzer is a sophisticated e-billing and analytics application that allows CSPs to present an integrated view of accounts and services to business customers. It provides a seamless customer experience from disparate billing systems and allows business customers to manage and analyze their multi-service consolidated bills in a convenient and easy to understand manner that eliminates the need for paper bills.
Lavastorm BillAnalyzer leverages the power of the Lavastorm Analytics Platform to provide multi-source convergent service data enrichment and transformation together with light-touch integration capabilities, delivering rapid go to market and low risk deployment.
Benefits
- Single view of products and services – enhance customer experience with consolidated multiservice e-bills and reduce operational and support costs through paperless billing
- Reduce bill enquiries and expedite payments – simplify complex bills with comprehensive reporting and analytics capabilities, enabling customers to allocate costs and speed-up bill payments
- Accelerate time to value and simplify integration – maximize investment in existing infrastructure and deploy new services faster, reducing risk and total cost of ownership
Advantages
- Multi-source and multi-service support – integrate convergent service data from existing billing systems using a non-intrusive and vendor-independent presentation layer. Offer customers a unified view of services across multiple accounts and geographies
- Data assurance and synchronization – present consolidated and consistent data using the integrated data enrichment and transformation capabilities
- Customizable business hierarchies – enable customers to view and analyze data in a way that reflects their organizational structure using cost center reporting structures and provide granular multi-level access controls to restrict access to sensitive data.