Lavastorm Resolution Center

The ultimate value of business performance analytics is only achieved to the extent that the information becomes fully and efficiently actionable and manageable, so that problematic events or transactions can quick quickly rectified, and process, training and other operational issues can be addressed effectively.

Lavastorm Resolution Center (LRC) provides the visualization, reporting, dashboarding, and workflow-enabled alarm and case management to deliver the insights, controls, and resolution capability needed to maximize operational results. LRC extends the analytic value of both the Lavastorm Analytics Platform and the Lavastorm Transaction Warehouse, providing the consolidated operating environment for those tasked with resolving the issues detected by Lavastorm business performance analytics.

• Workflow-driven alarm and case management enables both complex case forensics, and simple point-and-click operations for routine issues, optimizing resolution and analyst productivity
• Alarm routing and case creation, including both newly generated and historical alarms, can be specified to automatically append to a new or existing case, or to generate a new alarm for the alarm manager
• Alarm configuration and optimization allows testing of new or modified detection profiles against real data, to ensure the right level of detection, preventing missed fraud while minimizing the false positives that waste resources
• Drill-down into the analytic details provides traceability back to the source data, to speed critical research while ensuring understanding and the integrity of the analytic sequence
• Configurable dashboards, plus standard metrics and KPIs provide management with detailed understanding of operational performance and trends

Features