Martin Dawes Systems Shortlisted for Total Telecom World Vendor Award
Martin Dawes Systems today announced that the company’s widely deployed and award-winning Managed Services portfolio has achieved the Best Support System shortlist in the prestigious World Vendor Awards.
Co-founded by Total Telecom magazine and PricewaterhouseCoopers the competition attracted over 100 entries.
The World Vendor Awards are the only independent impartial awards that are focused on telecom vendors. They recognize excellence amongst the companies supplying hardware, software and services for the global telecommunications industry. The World Vendor Award winners will be announced on 5th May 2010 in London.
The Managed Services portfolio from Martin Dawes Systems provides an integrated, hosted solution for end-to-end customer experience management, carefully tailored to balance flexibility with cost-effective operation. It offers a consolidated system for total convergence support:
- Commercial convergence for multiple products on one bill.
- Product convergence for bundled offerings such as fixed- mobile convergence, triple play and quad play.
- Billing convergence for prepaid and postpaid services on the same system, enabling hybrid services for enhanced ARPU opportunities.
- Network convergence that accommodates multiple standards for the next generation of telecoms, including mobile, fixed, broadband, SIP, Wi-Fi and VoIP
Dewi Thomas, Managing Director, Martin Dawes Systems said: “Our Managed Services solution exemplifies how we take responsibility, helping our customers move forward with innovative customer care and operational excellence. Selection for the WVA shortlist is a great independent endorsement of how successfully we are supporting some of the industry’s leading players.”
BT Retail, Talk Talk (AOL Broadband) and Aircell are among the major CSPs that depend on Martin Dawes Systems’ Managed Services to run their customer support systems. The service is being used to support Aircell’s Gogo inflight mobile broadband service and resolve customer support issues in US commercial airliners travelling 600 miles per hour and at 10,000 feet.
Martin Dawes Systems’ Managed Services has already won a World Billing award in 2006 for its deployment at BT Retail.
In the Best Support System category of the World Vendor Awards, Martin Dawes Systems is competing against Aito Technologies, Comptel Corporation, and Sigma Systems.